Terms of service: the rules, written plainly

These terms of service apply to everyone who orders or uses a plan sold under the IPTV UAE name through iptv-uae.com, our WhatsApp line (+44 7490 300294) or our email address ([email protected]). Here, “we” and “us” mean the business operating IPTV UAE, and “you” means the person placing the order. Company details are provided on request via WhatsApp or email.

By placing an order you confirm that you have read these terms and accept them. If you disagree with any part, please do not order.

IPTV UAE gives access to live television channels, a programme guide, and films and series on demand, streamed over the internet and watched through a player app installed on a device you own. The service is general entertainment and family-friendly. Channel categories, channel counts and library sizes for each tier are listed on our plans and prices page.

These terms of service do not guarantee a fixed list of individual channels. Line-ups change over time, as they do with any television provider: channels may be added, moved, renamed or withdrawn by their sources. We aim to keep the overall numbers for each tier in line with what is advertised.

We sell yearly and lifetime plans only. Silver, Gold 4K, Silver · 2 screens and Gold 4K · 2 screens run for twelve months from the day your login is issued. Platinum Lifetime, Gold 4K · Lifetime and Gold 4K · 3 screens · Lifetime are paid once and stay active for as long as IPTV UAE operates the service.

Each plan allows a fixed number of screens at the same time: one on Silver, Gold 4K and Gold 4K · Lifetime; two on the two-screen options; three on Gold 4K · 3 screens · Lifetime; up to four on Platinum Lifetime. Prices are shown in UAE dirhams on the website and confirmed in the chat before you pay.

Orders are placed through WhatsApp. Once payment is confirmed, we email your login details (Xtream codes, an M3U link, or a portal address for MAG devices), usually within 5 to 30 minutes. Occasional delays can happen at very busy times; if nothing has arrived after 30 minutes, check your spam folder and then message us.

Please give a correct email address. We cannot be held responsible for delays caused by a mistyped address, but we will resend the details as soon as you tell us the right one. Keep that email: it records your plan, start date and screen allowance, and quoting it speeds up any later request.

Four payment methods are accepted: a card (credit or debit), Apple Pay, Google Pay or a bank transfer. Bank transfers carry a ten per cent discount on the listed price. Statements show a neutral merchant description.

The price shown on the website when you order applies to that order. Prices for future orders and renewals may change; any change appears on the website and is confirmed in the chat before you pay.

Your login is for your own household. You may install it on as many of your own devices as you like, but only the number of screens included in your plan may play at the same time. If more streams start than the plan allows, one or more will be stopped.

Under these terms of service you may not resell, publish or share the login outside your household, or use automated tools to copy, record or redistribute streams. If we detect misuse of this kind, we may suspend the login after contacting you.

We run load-balanced servers and work to keep the service available and of good quality. Internet television, however, depends on many links outside our control: channel sources, international networks, your internet provider and your home equipment. We therefore cannot promise that every channel will be available at every moment, or that streams will never pause.

Picture quality depends on your plan, device and connection. 4K is available on the Gold 4K and Platinum options where the source provides it; around 15 Mbps per 4K screen is recommended. Planned maintenance is kept short and, where possible, scheduled outside peak viewing hours.

No yearly plan is extended or charged again without your instruction. Shortly before the year ends we send a reminder on WhatsApp; the plan then simply expires unless you ask to continue. You may ask for an upgrade at any time; the cost of the switch is confirmed in the chat before you pay. Moving to a lower tier takes effect when the current plan ends.

Refunds. We apply a 60-day refund policy. You may request a refund within 60 days of the date of purchase by contacting us on WhatsApp or by email.

You are responsible for your own device, internet connection and the player app you install. Apps are made by third parties, and their features and menus may change from one version to the next.

You are also responsible for checking that using the service is permitted under the rules where you live. We cannot give legal advice; if in doubt, check the local regulations before ordering.

How we collect and use your email address, WhatsApp number and payment confirmation is explained in our privacy notice, which forms part of these terms.

To the extent allowed by applicable rules, our responsibility under these terms of service is limited to providing the plan you paid for, as described. We are not responsible for losses caused by events outside our reasonable control, such as network failures beyond our servers, power cuts, device faults, or changes made by channel sources or app developers.

We may update these terms of service from time to time, for example when we add a plan or change how a feature works. The version on this page applies from the date shown above. Significant changes affecting existing customers will be announced on WhatsApp.

Send questions about these terms to the WhatsApp line or the email address in section 1, or see our contact options. Practical answers about setup and viewing are collected in the help centre, and readers curious about the technology itself can consult the Wikipedia article on IPTV.