Reach us
Two ways to reach us
WhatsApp: +44 7490 300294. One chat covers everything: picking a plan, paying, receiving your login, installing a player and reporting a channel that misbehaves. The number is a UK one, yet it behaves like any local chat from Dubai, Muscat or Doha. Voice notes and short messages are fine; there is no script to follow.
Email: [email protected]. Write here when you need a record: company details for an employer, a summary of your order, or a formal question about our terms and conditions of use. Email replies take a little longer than the chat.
We do not make sales calls and never message you first with offers. If someone phones claiming to be us, it is not us.
What helps us answer quickly
A few details in your first message save a round of back-and-forth.
- 01
Choosing a plan
Which device sits under the TV, how many rooms watch at once, and the languages your household follows.
- 02
Login and orders
The email address you paid with. It is how we find your order in seconds.
- 03
A channel problem
Which channel, what time it went wrong, and whether you were on the TV, a stick or a phone.
- 04
Setup trouble
The app you are using and the exact step where it stops, including any error wording on screen.
- 05
Invoices
Your order email and the company name to show. Email works best for this.
Reply times
When to expect a reply
The chat is staffed every day of the week, weekends included. Early evening is the busiest stretch, when many households sit down to watch at the same time, so a reply can take a little longer then; messages are answered in the order they arrive.
If you write straight after paying, your login is probably already on its way. It normally lands by email within 5 to 30 minutes. If nothing has arrived after half an hour, look in the spam folder before messaging us. For general questions, the answers in our help centre may save you the wait, and the plans and prices page lists every tier in dirhams.
Help for everyone
Plain English, at your pace
We write in English and are used to customers from every corner of the Gulf, so perfect phrasing is not needed. If an older relative will be holding the remote, say so: we keep the explanation to one step per message, or arrange a short video call to walk through it together.
Your details
Company details and your data
Business registration details are shared on request, by chat or by email. The number and email address you write from are used for your order and any support afterwards, nothing else; our privacy notice explains this in a few short paragraphs. Nobody on our side will ever ask for a card PIN, a password for another account or a copy of your Emirates ID.
- WhatsApp, 7 days a weekReal people, Friday and Saturday included
- Login in 5–30 minutesSent by email once payment clears
- Card, Apple Pay, Google PayOr a bank transfer for 10% off
- 60-day refund policyAsk on WhatsApp or by email
Start a chat
Say hello, mention your device, and ask whatever you need. A person replies.