Silver
Live TV and the on-demand library in Full HD on one screen.
AED149per year
Was AED 229
- 40,000 live channels with EPG
- 90,000 films & series on demand
- Full HD streams
- 1 device

Explainer · M3U and playlists
Below the Xtream details in our welcome email sits one long line beginning with http. That line is your IPTV playlist, usually called an M3U link, and it is the most widely understood way to load a TV service. This guide opens it up: what the file contains, how to add it to the common players, how to attach the programme guide, and what to do when it loads nothing.
Inside the file
Download the link’s contents and open them in a text editor, and the result is surprisingly plain. The first line reads #EXTM3U. After that, every channel takes two lines: one describing it (name, logo, group) and one pointing at the stream. A list of sixty thousand channels is the same pattern repeated sixty thousand times.
A player reads the IPTV playlist from top to bottom, builds categories from the group names and fetches a stream only when you press a channel. That is why a single address can load a whole service. Every plan on our yearly and lifetime plans page includes the link in the welcome email, next to the Xtream details.
The address
The address looks long but has few parts. It begins with the server and port, the same ones the Xtream form uses. Then come your username and password, followed by a short instruction telling the server which format to return. Because the login sits inside the address, the whole line is as private as a password.
Type it carefully on a TV keyboard, or, where the app allows, send it from a phone. One wrong character and the player shows an empty list. Once it works, save the IPTV playlist under a plain name such as Home so it stays easy to find. For what each login part means on its own, see our Xtream field reference.
Labels change between releases; the idea does not. Find the option to add a playlist or open a network stream, and enter the link.
Choose Open Network Stream from the Media menu (on a Mac, File then Open Network), enter the link, and the channel list fills the playlist view.
Add playlist, choose the address option, enter the link, and label it.
On the add-user screen, pick the playlist or M3U option, then a name and the link.
Open remote playlists, add a new entry and enter the address.
On many smart TVs, playlists are added through the app’s website using the device ID shown on screen.
In the playlist or guide settings, look for an EPG or XMLTV field and enter the guide link from our email.

Both come from one account. The player decides which suits.
| Playlist link | Xtream details | |
|---|---|---|
| Entered as | One long address | Username, password, server |
| Opens in VLC | Yes | No |
| Films and series sorted | Often mixed in | Yes |
| Programme guide | Needs a separate link | Usually automatic |
| Catch-up | Limited | Supported |
| Best use | VLC, simple players, computers | TV apps for daily viewing |
Groups and logos
Each channel’s description line carries a group name, and that is where categories such as Arabic news, South Asian drama, British entertainment or kids come from. The same line carries a logo address, which is why some channels show artwork and others a blank tile: the player only displays what the file points to.
The order on your screen is the order in the file, until you change it. Most players let you sort a category, move channels within favourites, or hide a group entirely. Those changes live on the device, not in the IPTV playlist, so a second TV starts from the original order and needs its own tidy-up.
The guide
The IPTV playlist says where the channels are; the guide says what is on them. With Xtream details both usually arrive together, but with the playlist link many players need a second address for the listings, often labelled EPG or XMLTV. It is in the welcome email; ask on WhatsApp if you cannot spot it.
Give the guide a few minutes after adding it, because it covers thousands of channels. If programme times look shifted, set the device to the Gulf time zone first, then use the player’s time offset if it has one. A few small channels never publish listings; they still play.
Size
Tens of thousands of entries plus a large film catalogue add up to several megabytes of text. A modest stick has to download it, read every line and build the categories before showing anything, which is why the first load drags on older hardware.
Three habits help. In TV apps that support it, use the Xtream details instead, since they load one category at a time. Hide groups nobody in the house watches; most players let you untick whole categories. Then build a favourites list of the twenty channels you actually use and set the player to open on it. The full list stays one button away.
4 questions
Still unsure? Our team replies on WhatsApp 7 days a week.
Ask a questionIn the welcome email, just below the Xtream details. If it is missing, message us and we resend it.
No. VLC plays the channels but has no guide; for listings use a TV player with an EPG field.
Please don’t. Your username and password are built into that address, so whoever reads it can watch on your allowance.
Ask us at renewal time. If any device needs fresh details, we say so in the same chat.
Empty list
Another device may be playing and using your only screen. Stop it, wait a minute, reload.
The player may be showing a stale copy of the IPTV playlist. Use the refresh or update option in its IPTV playlist settings.
The device clock may have jumped after a power cut, which upsets secure requests. Switch on automatic time, then restart the router and the box.
Plans
Silver, Gold 4K and Platinum all arrive with both the playlist link and Xtream details.
Live TV and the on-demand library in Full HD on one screen.
AED149per year
Was AED 229
Recommended
The bigger library in 4K, with 3-day catch-up.
AED269per year
Was AED 389
One payment. Dedicated server, up to four screens.
AED1,149one-time
Was AED 1,799
More screens, or pay once
Login details by email, usually within 5–30 minutes.
Next step
On a laptop, the link is often the simplest route: VLC opens it on Windows, Mac and Linux without anything else installed. For categories, a guide and catch-up on a PC, the desktop app is the better choice, and our Windows install walkthrough covers it. A laptop counts as a screen like any other, so a busy lounge TV on a one-screen plan keeps it waiting. The Wikipedia page on the M3U format explains the file type itself.
IPTV UAE support desk · Written and kept current by the team that answers our WhatsApp line every day.